FAQ
About Kalveria & Our Mission
Q1: What is Kalveria?
A: Kalveria is a specialized destination for high-quality personal care tools designed for a refined grooming experience. We focus on precision engineering and reliable materials that bring both professional results and enduring style to your daily routine. Our mission is to help you transform your self-care into a mindful and empowering ritual.
Q2: What does the name 'Kalveria' represent?
A: It reflects our core philosophy for your personal care:
- Kinetic Precision: We blend ergonomic design with a commitment to professional-grade performance.
- Vitality & Value: Our passion is creating functional, thoughtfully designed instruments that elevate your daily grooming and empower your personal confidence.
Product Quality & Standards
Q3: Are Kalveria tools truly high-quality?
A: Absolutely. Quality, Durability, and Safety are the foundations of our brand. We use selected materials like surgical-grade stainless steel, heat-resistant composites, and eco-friendly finishes, all chosen for their long lifespan and hygiene standards. We always prioritize superior craftsmanship.
Q4: How do you ensure the durability of your tools?
A: We believe grooming tools should be made for real, everyday use. We select premium, long-lasting metals and conduct rigorous quality control checks. Everything—from the sharpness of a blade to the tension in a spring—is tested to ensure it meets our high standards for performance and longevity.
Q5: Are Kalveria products US Safety Certified?
A: Yes. All electronic and precision tools are tested to meet or exceed US safety standards, ensuring a secure, irritation-free experience for your skin and hair care needs.
Product Care & Use
Q6: How should I clean and care for my Kalveria tools?
A: We want your precision pieces to last! Detailed care instructions are provided on the packaging and on the specific product page at kalveria.com. Simple maintenance, such as proper sterilization after use and dry storage, keeps your items performing perfectly for years to come.
Ordering & Management
Q1: How do I place an order?
A: Ordering is simple and takes just a few clicks:
- Add desired items to your shopping cart.
- Proceed to Checkout or select the PayPal/Apple Pay button.
- Enter your contact and shipping details.
- Enter any valid discount code and click "Apply."
- Verify your shipping method and enter payment details.
- Click "Complete Order." You’ll receive an on-screen confirmation and an email with your Order Number.
Q2: Need to make a change? Can I cancel or amend my order?
A: Yes, if you act quickly! Amending or canceling your order is possible until 11:00 PM (CST) on the same day the order was placed. Please contact us immediately at service@kalveria.com to request modifications.
Payment & Security
Q3: What payment options do you accept?
A: We accept all major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.
Q4: Is my payment information secure?
A: Yes, absolutely. We utilize an industry-leading, secure internet payment gateway. All credit card information is encrypted during transmission using the industry-standard SSL protocol to protect your privacy.
Shipping & Returns
Q5: What if I receive a missing or incorrect product?
A: We apologize for any error! For missing or wrongly shipped items, please contact us at service@kalveria.com with your Order Number and a photo of the received package. We will reship the correct item immediately at no extra cost.
Q6: What is your return & exchange policy?
A: Please refer to our Return Policy page for detailed guidelines. For any questions, our customer service team is available to provide prompt assistance.
Contact & Business Details
Website: kalveria.com
Email: service@kalveria.com
Phone: (312) 416-8500
Address: River Point, 17th Floor, 444 W Lake Street, Chicago, IL 60606